Frequently Asked Questions

What file formats are supported?

e-hup supports the following audio formats: MP3, WAV, M4A, and MP4 video files. We recommend using WAV format for the best conversion quality.

How long does it take to convert an audio file?

Conversion time depends on the length, quality, and size of the file. Short files (less than 5 minutes) are typically converted within seconds to a minute. Longer files may take more time.

What languages are supported for conversion?

Our system supports many languages including English, Spanish, French, German, Chinese, Japanese, and more. We're continuously adding more languages to meet our users' needs.

Do you keep copies of my audio files or transcripts?

No, we respect your privacy. Audio files are only processed during conversion and are not stored on our servers. Likewise, transcripts are only available to you and are not retained after your conversion session.

What is the maximum file size that can be converted?

You can upload files up to 500 MB in size. If you have a larger file, you may need to split it into smaller parts or compress it before uploading.

Can I convert files with poor audio quality?

Yes, you can convert files with poor audio quality, but the accuracy of the transcription may be affected. For best results, we recommend using clear audio recordings with minimal background noise.

Can I use the transcribed text commercially?

Yes, you can use the transcribed texts for both personal and commercial purposes. However, please note that we are not responsible for the accuracy of the transcripts and recommend reviewing them before using them in any important content.

How can I improve conversion accuracy?

To improve conversion accuracy, we recommend the following:

• Use high-quality audio recordings
• Avoid background noise
• Ensure clear speech and moderate pace
• Use a good microphone for new recordings